For ages 21 and above

bagi's Responsible Gambling

Gambling is healthy only when it is a source of enjoyment. bagi believes every player has the right to know their limits and stick to them. On this page we explain how to enjoy playing while keeping yourself safe.

Age limit 21+ applies 24/7 support Self-exclusion available

What is responsible gambling and why does it matter?

Online casino or sports betting is an entertainment activity — but it stays healthy only when played within defined limits. bagi always wants its members to see gambling as a form of entertainment, not as a way to earn money.

The key points of responsible gambling are — setting your own budget, managing your time, and knowing when to stop. Our Terms and Conditions detail how bagi protects members' interests and what the account management policies are.

Online gaming is a growing activity in Bangladesh. bagi believes that raising player awareness is the most important step in this environment. That is why we have provided several self-control tools and support options that any member can use.

Remember, gambling can never be a way out of financial difficulty. Placing bigger bets to recover lost money only makes the problem worse. Stay aware, stay within your limits, and seek help when you need it.

Keep the age limit in mind

The minimum age to participate in any casino or betting activity at bagi is 21. Minors are strictly prohibited from opening an account.

21+ age limit is mandatory

No support for minors to play

Tools and features to keep yourself in control

bagi provides several self-control features for its members. Using these tools keeps play within limits and reduces the risk of excessive losses.

Set a deposit limit

Set a maximum limit on your daily, weekly, or monthly deposits. Once active, it will not be possible to add more balance than the set amount. You can request to set or change this limit through 24/7 live chat.

Session time limit

Use a session timer to reduce the risk of playing for too long at a stretch. After a set period you will be automatically logged out, making it easier to take a break.

Temporary break (cooldown)

If you want to stay away from playing for a few days, take a temporary break. Our support team can suspend account activity for anywhere from 24 hours to 30 days.

Self-Exclusion

If you feel gambling is getting out of control, choose self-exclusion. Activating this option will completely block access to your account for a long period — at least six months.

Loss Limit

A feature that automatically stops play once losses exceed a set amount. Using this tool means losses in a single session cannot go beyond the pre-set limit.

Get direct support

Contact bagi's 24/7 live chat or email to activate or deactivate any self-control option. Our support team is always ready to help in both Bengali and English.

Warning signs of a problem

If the following signs appear frequently, they may indicate problematic gambling. Assess yourself honestly.

Repeatedly depositing money beyond your budget, even using money set aside for essential expenses.
Placing bigger bets to recover lost money — known as "chasing losses".
Repeatedly failing to stop gambling despite trying, and feeling restless when unable to play.
Hiding your gambling from family or close ones, or lying about it.
Spending long hours gambling while neglecting work, studies, or family responsibilities.
Taking on debt or borrowing money to fund gambling, which adds further financial pressure.
Using gambling as the only way to cope with stress, loneliness, or sadness.

Ask yourself

Read the questions below and assess yourself honestly. If the answer to more than one is "yes", it is a good idea to seek support.

Do you play beyond your set budget and feel regret afterwards?

Even without planning to play, do you find that long stretches of time pass by unexpectedly?

After a loss, does the thought "just a bit more and I'll recover" come to mind?

Have family members expressed concern about your gambling?

Do you feel irritable or restless when you cannot play?

Have you ever placed bets using money meant for essential expenses?

These questions are for awareness only — not a diagnosis. If the answer to more than one is yes, seeking professional support is a wise step.

Ways to get help

If you are experiencing problems, do not try to handle them alone. Seek help through any of the options below — the matter will remain confidential and support is always available.

bagi live chat support

Contact bagi's live chat at any time — day or night. If you request self-exclusion, a deposit limit, or account closure, our team will act promptly. The service is available in both Bengali and English.

Contact by email

Support is also available by email alongside live chat. Write in detail about any responsible gambling matter and send it — our support team will get in touch with you. The email address can be found on our FAQ page.

Family and close ones

Family and trusted friends are often the first source of support. Talk to them openly. Knowing your situation, they can provide the right support and help create a safe environment.

Professional mental health counselling

Addiction is a mental health issue — not a sign of weakness. Psychiatrists and counsellors are available at various hospitals and clinics across Bangladesh. Seeking professional advice makes it much easier to overcome the problem.

Support groups and organisations

Support groups and organisations play an important role in helping people overcome gaming addiction. Talking to others facing the same problem and sharing experiences can speed up the path to recovery. Seek support from local mental health organisations.

Protecting minors

bagi strictly follows the 21+ age policy. Age is verified at registration and additional information may be requested in cases of doubt. Parents and guardians should take precautions to ensure that underage children or younger siblings cannot access online gambling.

Use device locks, password protection, and parental control software. Never share your account login details with younger members of the household. Regularly review browsing history and app access.

Our Privacy Policy clearly states that bagi does not collect or process personal information from any minor. If you suspect an account belongs to a minor, notify our support team immediately.

Healthy gambling habits

Following a few simple habits keeps gambling enjoyable at all times and reduces the risk of harm. bagi encourages all members to follow this advice.

Set a fixed budget before playing and stick to it.
Set a time limit — take breaks instead of playing for hours on end.
It is best not to make gambling decisions when drinking or under stress.
See gambling as a source of entertainment, not a source of income.
Even on a winning streak, stop while you are ahead — do not get greedy.
Always give priority to family and social life.

Questions about responsible gambling

To activate self-exclusion, contact our support team via 24/7 live chat or email. Once your account identity is confirmed, they will promptly deactivate your account. While self-exclusion is active, you will not be able to log in or make deposits during that period.

Self-exclusion is set for a minimum of six months. You may choose to keep it in place for longer. Before self-exclusion is lifted, a detailed discussion with the bagi support team is required.

Yes, a request to lower a deposit limit takes effect immediately. However, a request to increase the limit has a waiting period before it applies, so that a hasty decision does not lead to significant losses.

For account security reasons, only the account holder can directly request changes. However, if a family member reports a concern, our support team can review that account. In such situations, please come to live chat.

Yes, complete confidentiality is ensured. Your account information and self-exclusion details are not shared with any third party. You can read our privacy policy for more details.

No. Being 21 years of age or older is mandatory to open an account at bagi. Age is verified during registration and identity documents may be requested if needed. Registration with false information will result in account cancellation.