bagi's Privacy Policy

bagi places the highest importance on its users' privacy. This privacy policy applies to all users in Bangladesh — those who visit our website, create an account, or use any service on bagi. Reading this policy will tell you how your information is managed.

This privacy policy applies alongside bagi's Terms and Conditions. In the event of any conflict, the provisions of this privacy policy will prevail. By continuing to use our services, you are considered to have agreed to the terms of this policy.

This policy is drawn up in accordance with the laws of Bangladesh. bagi provides services only to users aged 21 or above. We do not knowingly collect information from minors.

bagi collects user information through two main methods — information provided directly by you, and information collected automatically.

2.1 Information Provided Directly

When you create an account on bagi, make a deposit, or contact our support team, the following information may be collected:

• Full name, date of birth, and national identity information
• Mobile number and email address
• Payment-related information including bKash, Nagad, Rocket, or Upay numbers
• Documents required for account verification
• Messages and information provided through support chat or email

2.2 Automatically Collected Information

When you browse our site, certain information is automatically logged:

• IP address and device type
• Browser version and operating system
• Duration of visits to the site and navigation patterns
• Cookie and session data (see section 7 for details)

2.3 Information Received from Third Parties

For identity verification or fraud prevention, bagi may occasionally collect limited information from trusted third parties. Applicable laws are strictly followed in such cases.

Collected information is used only for the specific purposes listed below:

• Completing account registration and identity verification
• Processing deposits, withdrawals, and other financial transactions
• Providing 24/7 customer support in Bengali and English
• Detecting fraud, money laundering, and suspicious activity
• Improving site functionality and resolving technical issues
• Customising services according to your preferences and usage
• Meeting applicable legal obligations and preparing regulatory reports

Your information will not be used for any purpose other than those stated above. If you wish to receive information related to responsible gaming, we may also use your contact details to provide that service.

bagi never sells your personal information for commercial purposes. Information may be shared with selected parties in the following limited circumstances:

4.1 Service Provider Partners

Only the minimum necessary information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technology services. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed in response to a court order, a request from an investigating authority, or the requirements of applicable law. Only the information legally required in such cases is provided.

4.3 Changes to Organisational Structure

In the event of a business merger or transfer, user information may be transferred to the new entity. Users will be notified in advance of any such change.

bagi uses SSL (Secure Sockets Layer) encryption technology to keep all your information secure. Industry-standard security protocols are followed for data storage.

• Sensitive information (passwords, payment numbers) is stored using hashing and encryption
• OTP verification is used for account access
• Firewalls and monitoring systems are active to prevent unauthorised access to servers and networks
• Internal staff access to information is restricted according to role
• Regular security audits and vulnerability assessments are conducted

However, complete freedom from risk in transmitting information over the internet cannot be guaranteed. You are responsible for keeping your password and login details confidential.

5.1 Data Retention Period

Necessary information is retained while your account is active and, after account closure, for the period required by law. Records of financial transactions must be kept for a defined period as required by relevant regulations.

If you have an account with bagi, you have the following rights over your own information:

• Right to Access: You may request to know what information we hold about you
• Right to Correction: You may request that incorrect or incomplete information be updated
• Right to Deletion: Under certain conditions, you may request that your information be deleted (where there is no legal obligation to retain it)
• Right to Restrict Processing: In certain circumstances, you may request that the use of your information be limited
• Right to Withdraw Consent: You may withdraw consent given for optional purposes at any time

To exercise these rights, contact our support team via live chat or email. We will endeavour to respond within a reasonable time of receiving your request.

Cookies and similar technologies are used on the bagi website. A cookie is a small data file stored on your device.

7.1 Types of Cookies

• Essential cookies: Maintaining login sessions and ensuring security — the site cannot function properly without these
• Functional cookies: Remembering your preferences (language, theme)
• Analytics cookies: Collecting anonymous statistics to understand which sections of the site are used most

7.2 Cookie Controls

You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may disrupt core features such as login and payments.

bagi strictly follows a 21+ age policy. Our services are for persons aged 21 or above only. We do not knowingly collect any information from persons under 21.

Age is verified at the time of account creation. If we determine that information from a minor has been collected by mistake, it will be deleted immediately and the account will be closed. A parent or guardian may contact us directly regarding this matter.

Your information may be stored or processed outside Bangladesh where required to provide certain services (such as server hosting or technical support). In such cases, we ensure that the receiving party maintains appropriate data protection standards.

Contractual safeguards are in place for any international data transfer, ensuring the confidentiality and integrity of your information.

bagi may notify you about new features, updates, or special offers via email or mobile messages. These communications depend on the consent you have provided.

Every marketing message includes the option to unsubscribe or opt out. You can stop promotional messages at any time by informing our support team. However, transaction-related and account security messages will continue as they are necessary.

bagi may update this privacy policy when needed. For significant changes, you will be notified in advance via your registered email or a notice on the site.

Updated policies take effect from the date of publication. Continued use of the services after a change is considered acceptance of the updated policy. We therefore recommend visiting this page regularly.

If you have any questions, requests, or complaints regarding this privacy policy, please contact our support team. We are available in both Bengali and English, 24 hours a day, seven days a week.

• Live Chat: Click the chat icon at the bottom right of the site
• Email: [email protected]

We generally respond to email requests within a reasonable time. For more information, you can visit our About Us page.